We would like to thank all of the great people there at Arctic Spas! 

Most of all, we would like to comment on how fantastic your delivery and set-up guys were.  They were friendly and made sure that all of our questions were answered before they left.  We defiantly appreciate their great service.  Thank you!


Jennifer and Marc Dillon,
Hanover, On

Hi Alain

Thank you for recommending this hot tub.

I had one before, a different brand, but this new one, with the salt

system, makes my life so much easier and my skin feel so much better.

Dinu Vela

November 30, 2009

To: Joel & Staff

Re: Arctic Spas – Kodiak Ultra

When we began looking for a spa I had no idea it was going to be nearly as complex as shopping for a new car with choices like options, quality, reviews, warranty, colours etc.  After spending a considerable amount of time “shopping around” to educate myself it became clear to me that Arctic Spas has the right sales staff, the right product & the right idea.

Coming from a mechanical background I was more interested in the inner workings of a spa then I was in the visual esthetics.  I wanted to know what made them tic from the inside out.  Joel was able to answer any questions I had, and with considerable knowledge.  This was what I wanted to hear.  And I never once felt pressured to sign on the dotted line.  Perhaps Arctic Spas teaches this tactic because they know after shopping around, you’ll be back.

We’ve had our Kodiak Ultra for nearly 2 months now and are very pleased with our decision to buy an Arctic Spas.  We’re actually looking forward to winter this year!

In fact, I’ve dubbed our new tub “my winter toy”.

Kevin & Cynthia Bell

Milton, ON

Mark & Tina Smith

1116 Northshore Dr

Gilford, Ontario

November 1, 2009

Arctic Spas Barrie

508 Bryne Drive

Barrie, Ontario

Dear Alain:

Tina and I wanted to send you this quick note to let you know just how pleased we are with our new Arctic Spa hot tub.

We knew right from the time we walked in to your store that we would not need to return to the 4 other places we visited the days before. We knew we were speaking to someone with experience and that actually knew what they were talking about and not just showing us what the Spa can do.

We took delivery of our Arctic Spa Cub and sleek Covana on October 7; the delivery and setup was quick, efficient and uneventful. Your setup staff took us through everything we needed to know in order to enjoy our spa starting from the top control panel down to the valve controls and pumps. They also gave us a detailed tutorial on water chemistry and how to keep our Spa balanced and clean for many months.

From negotiating the best value for our money down to the delivery and installation we firmly believe that we made the best decision to purchase our Hot Tub Spa from Artic Spas Barrie.

A final note to anyone reading this, if Alain recommends purchasing the electric Covana cover listen closely, it will be the best thing you will ever buy.

Thanks to Alain and the Arctic Spa staff for a pleasant experience, job well done!

Sincerely,

Mark & Tina Smith

Hi,

Just wanted to tell you how much we enjoy our tub that we bought from the MISSISSAUGA store in August.

It helps with back posture and relieving any stress or pain I have in my lower back from driving 5000 km per month or sitting for long periods of time in one position.

My chiropractor said she noticed a big difference and I am also noticing my improved energy levels during the day.

I was in it for 4 hours this week straight til 2am and felt absolutely great the next day.

I am writing to commend your staff on its service over the last two years.
After careful consideration of the different spa products on the market, my
husband and I decided to purchase an Arctic Spa hot tub from the Barrie
store. We originally intended to purchase the genesis system, but the peak
ozone system was considered sufficient as we were ordering the Avalanche SE.
Alan and Gary were knowledgeable and helpful and our spa was delivered and
set up quickly and efficiently.

The first few months of new ownership had its challenges. There were several
difficulties with the hot tub beginning with a faulty main board that did
not work on delivery and then problems with the peak ozone keeping the tub
clean and clear. Several phones calls to Alan and Gary in Barrie were
answered courteously, but there were still challenges keeping the tub clean
and clear. Gary even drove up to Haliburton to visit and examine the hot
tub for himself to ensure that I had the proper understanding of the system.
His tine and dedication was greatly appreciated by us. Eventually, we, in
cooperation with arctic spa, installed the genesis system (that was our
original plan) and since then the hot tub has been essentially worry-free.

The service department has always been friendly and supportive, even after
many calls in the early months of ownership. Most recently, I had the
opportunity to speak with Tammy, who was helpful and provided me with all
the necessary information, and ensured our service was scheduled quickly.
The service calls have been answered in a timely fashion and generally Kevin
has been the technician who has responded. Kevin is polite, knowledgeable,
and very conscientious; always attending to the problem at hand, and
providing preventative maintainance to ensure that our spa will continue to
work properly.

We have appreciated the customer service of Arctic Spas; from sales to
maintainance. Thank you for continuing to value your customers, and for
your excellent attention to our specific needs.

Yours truly,

Lori Sargent
Haliburton, ON

Hello Barrie Artic Spa...

Just a little note to express how happy I am with my Arctic Spa - It has been a year now and as I look back I can honestly say "it was my best purchase ever"!.

As time passed I wondered when the novelty would wear off - but it hasn't. We look forward to the use of the hot tub in the cold days of winter and in the cool summer evenings - heck even sitting in the rain has been fun. I particularly like the easy and convenient maintenance. Being a previous pool owner - there is absolutely no comparison! it is so easy! I am also amazed at how quickly it heats up after being left alone all week.

The staff at the Barrie store are very helpful. I have called them on occasion and they have answered my questions without hesitation. They are very knowledgeable and courteous. Since the Barrie store is along the highway to the north - on my way to the cottage - I have not been able to make it before closing - fortunately the staff has been kind enough to wait (10 min) for me so I could pick up my chemicals. I really appreciated that they are so understanding of Friday summer cottage rush hour!

A special thanks to Alain Henderson - he not only sells Arctic Spa tubs he owns one and there is comfort in knowing that when you need help you are getting answers from someone with first hand knowledge!

Thank you Arctic Spa!

Dear Al,

We would like to take this opportunity to express our sincere thanks to you and your staff for making our recent purchase at Artic Spas (Barrie) more affordable, enjoyable and trustworthy.

We recently purchased the Kodiak Signature and The Vista 10’ x 10’ Pavilion and words cannot describe how happy we are with our purchase and the exceptional service that we received from Al and his staff. From the time we walked in the front door of the showroom we knew we would end up buying a hot tub even tough we were ‘just looking’ at the time. Al came right up to us and greeted us with a friendly smile and showed us the various hot tubs throughout the showroom without any pressure or intimidation. He even suggested that we sit in a few of the hot tubs to get a feel of what kind of seating and space we wanted. This was an excellent idea and it just made our visit more enjoyable and relaxing.

You may ask yourself why purchase from Artic Spas and what makes them better from the other competitors? Well let us start off by saying that the overall experience was exceptional and there is no comparison in the quality/workmanship of the hot tub and gazebo. Furthermore, the staff at Arctic Spas were extremely knowledgeable about their products and were eager to answer any questions that we had and, trust me, we had many. Like most people, we also did our homework and researched the other companies via website and physically going into the stores but we quickly realized that there was absolutely no comparison and that we were wasting our time. Not to mention, we honestly felt like the staff were there because they liked their job, the business and the people and NOT just for the sale. This meant a lot to us!

We would be more than happy to provide a reference to anyone that is considering purchasing a hot tub and/or gazebo from Arctic Spas. The whole transaction went smooth from the time we decided to purchase a hot tub to the day it was delivered and set up. We would also like to give a special thanks to the delivery crew who delivered the hot tub and the gazebo. They were great people, accommodating and very friendly. I must say, there was never a time when we felt stressed out or had any doubts about our purchase.

Sincerely,

Ryan McBratney and Brenda Kelly